Returns & Exchanges

Important: Before using your new hair extensions, please inspect the product thoroughly to ensure the correct length, color, texture, and quality are as desired.

Please thoroughly inspect and examine the hair without untying bundles to make sure you are satisfied with the product. 

We highly encourage you to show it to your stylist for a second opinion.

Return Criteria:

1. Returns accepted up to 5 BUSINESS days from the date of receipt.

2. Buyer assumes shipping costs. We recommend signature confirmation and/or insurance. We are not responsible for lost packages.

3. Hair MUST remain in untied bundle(s), unaltered, and in the original packaging.

4. Federal Law states that returns can not be made on used human hair products. Any returns on used products are in violation and will NOT be processed.

5. You must contact Xtreme Xtensions & Xtcetera PRIOR to returning/exchanging any items.